Service Plans

There are two levels of service plans available; home and business. They are open to all customers both new and old. The main difference between the two plans is the response time to a problem as demonstrated by the below tables.

The service plans are great if you find you’re having problems regularly or just want peace of mind knowing you have help on standby.

There is also a basic backup only tier if you just need a good automated cloud backup. It will also be monitored to alert you to any problems if they arise.

Payments are monthly but you can pay yearly and get two months free.

Home service plans

Backup
Monthly
£8
Within ~48hr response time
£80 for the year
Unlimited data backup
Restore file revisions up to 30 days
Locate a missing or stolen computer
Monitored status alerts
Computer health monitoring
System event monitoring
Remote support and fixes
Extra file recovery help
Remote tutorials
Call for more
Backup & Monitor
Monthly
£11
Within ~48hr response time
£110 for the year
Unlimited data backup
Restore file revisions up to 30 days
Locate a missing or stolen computer
Monitored status alerts
Computer health monitoring
System event monitoring
Remote support and fixes
Extra file recovery help
Remote tutorials
Call for more

Business service plans

Backup
Monthly
£9
Within ~24hr response time
£90 for the year
Unlimited data backup
Restore file revisions up to 30 days
Locate a missing or stolen computer
Monitored status alerts
Computer health monitoring
System event monitoring
Remote support and fixes
Extra file recovery help
Remote tutorials
Call for more
Backup & Monitor
Monthly
£14
Within ~24hr response time
£140 for the year
Unlimited data backup
Restore file revisions up to 30 days
Locate a missing or stolen computer
Monitored status alerts
Computer health monitoring
System event monitoring
Remote support and fixes
Extra file recovery help
Remote tutorials
Call for more
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