There are two levels of service plans available; home and business. They are open to all customers both new and old. The main difference between the two plans is the response time to a problem as demonstrated by the below tables.

The service plans are great if you find you’re having problems regularly or just want peace of mind knowing you have help on standby.

There is also a basic backup only tier if you just need a good automated cloud backup. It will also be monitored to alert you to any problems if they arise.

Payments are monthly but you can pay yearly and get one month free.

Home service plans

Backup
Per month
£6
Within ~48hr response time
Unlimited data backup
Restore file revisions up to 30 days
Locate a missing or stolen computer
Monitored status alerts
Computer health monitoring
System event monitoring
Remote support and fixes
Extra file recovery help
Remote tutorials
Pre-emptive remote fixes
Call for more
Backup & Monitor
Per month
£8
Within ~48hr response time
Unlimited data backup
Restore file revisions up to 30 days
Locate a missing or stolen computer
Monitored status alerts
Computer health monitoring
System event monitoring
Remote support and fixes
Extra file recovery help
Remote tutorials
Pre-emptive remote fixes
Call for more
Backup & Remote
Per month
£11
Within ~24hr response time
Unlimited data backup
Restore file revisions up to 30 days
Locate a missing or stolen computer
Monitored status alerts
Computer health monitoring
System event monitoring
Remote support and fixes
Extra file recovery help
Remote tutorials
Pre-emptive remote fixes
Call for more
Complete
Per month
£15
Within ~24hr response time
Unlimited data backup
Restore file revisions up to 30 days
Locate a missing or stolen computer
Monitored status alerts
Computer health monitoring
System event monitoring
Remote support and fixes
Extra file recovery help
Remote tutorials
Pre-emptive remote fixes
Call for more

 

Business service plans

Backup
Per month
£7
Within ~24hr response time
Unlimited data backup
Restore file revisions up to 30 days
Locate a missing or stolen computer
Monitored status alerts
Computer health monitoring
System event monitoring
Remote support and fixes
Extra file recovery help
Remote tutorials
Pre-emptive remote fixes
Call for more
Monitor
Per month
£11
Within ~24hr response time
Unlimited data backup
Restore file revisions up to 30 days
Locate a missing or stolen computer
Monitored status alerts
Computer health monitoring
System event monitoring
Remote support and fixes
Extra file recovery help
Remote tutorials
Pre-emptive remote fixes
Call for more
Remote
Per month
£15
Same day response time
Unlimited data backup
Restore file revisions up to 30 days
Locate a missing or stolen computer
Monitored status alerts
Computer health monitoring
System event monitoring
Remote support and fixes
Extra file recovery help
Remote tutorials
Pre-emptive remote fixes
Call for more
Complete
Per month
£20
Same day response time
Unlimited data backup
Restore file revisions up to 30 days
Locate a missing or stolen computer
Monitored status alerts
Computer health monitoring
System event monitoring
Remote support and fixes
Extra file recovery help
Remote tutorials
Pre-emptive remote fixes
Call for more